CIBC Innovation Banking Provides $ 35 Million Credit Facility to Intradiem to Accelerate Growth | Business


ATLANTA – (BUSINESS WIRE) – November 30, 2021–

CIBC Innovation Banking is pleased to announce a $ 35 million credit facility for Atlanta Intradiem, a leading provider of automation technology solutions for customer service teams. Intradiem will use the capital to expand its market growth and accelerate the launch of strategic products to implement its next generation platform and machine learning initiatives.

“The CIBC Innovation Banking team has provided incredible support to our team at Intradiem,” said Bryan Jones, Chief Financial Officer of Intradiem. “We are grateful for their assistance in implementing our immediate market growth plans and accelerating our product initiatives. “

Intradiem’s ​​AI-powered intelligent automation platform enables contact center and back office teams to process and leverage millions of data points in real time to improve operational efficiency, agent engagement and customer experience.

“Intradiem’s ​​platform brings a unique real-time data processing capability that transforms customer service operations,” said Andy Kirk, general manager of the Atlanta office of CIBC Innovation Banking. “We are delighted to support their continued growth and global expansion with this funding. “

Intradiem is also backed by MK Capital and JMI Equity.

About CIBC Innovation Banking

CIBC Innovation Banking provides strategic advice, cash management and financing to innovative companies in North America, the UK and select European countries at every stage of their business cycle, from start-up to IPO and beyond. With offices in Atlanta, Austin, Boston, Chicago, Denver, London, Menlo Park, Montreal, New York, Reston, Toronto and Vancouver, the team has extensive experience and a strong collaborative approach that spans across the board. CIBC’s commercial banking and capital markets operations. in the United States and Canada.

About Intradiem

Intradiem provides intelligent automation solutions that help customer service teams increase productivity, improve employee engagement, and enhance the end customer experience. Patented AI-based technology processes the massive amount of data generated by contact centers and back offices and takes immediate action to support internal and remote teams. Customers can count on a guaranteed return on their investment, with a typical 2X ROI in the first year and 3-5X in subsequent years. Every year, Intradiem powers over a billion automated actions and helps its customers save over $ 100 million.

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Josh Burleton, [email protected], 416-304-2712 Melissa Spies, [email protected], 678-356-3500



SOURCE: CIBC Innovation Banking Services

Copyright Business Wire 2021.

PUB: 11/30/2021 9:00 a.m. / DISC: 11/30/2021 9:03 a.m.

Copyright Business Wire 2021.


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