How to Find and Use Your Carters Credit Card


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Using your Carter’s Credit Card to access your account is easy, and you’ll likely enjoy using your Carter’s Credit Card for the benefits and points you can receive with your purchases. You can access your account by logging in from a computer, mobile phone or tablet.

But if you’re having trouble logging in or having other issues with your account, there are several ways to find and use your Carter’s Credit Card ID.

Use your computer to access your Carter’s credit card account

A Carter’s credit card is issued by Comenity Capital Bank, and you can use your computer to log into the Comenity Account Center to monitor usage or pay bills:

  1. Go to the Comenity Online Account Portal.
  2. Click on “Connection”.
  3. A pop-up window will appear asking for your username and password.
  4. If you don’t have an online account yet, you can click “Register Now” to begin the process.

Once you have accessed your account online, you can view the dashboard and manage your account details.

Use your mobile phone or tablet to access your Carter’s Credit Card account

Although there is no mobile app to manage your Carter’s Credit Card account, you can use a mobile phone or tablet to log in and view your account, similar to the steps for using a computer :

  1. On your mobile or tablet, go to Comenity Online Account Portal for Carter’s credit cards.
  2. Click on “Connection”.
  3. Enter your username and password before clicking “Login”.

You can always create an account here if you haven’t already.

Find Your Lost Carter’s Credit Card Account Username or Password

It is not uncommon for account holders to misplace account usernames or passwords. It happens, and luckily there are simple steps to recover this information:

  1. Open the Comenity Account Center home page for Carter’s Credit Card.
  2. Click on “Connection”.
  3. Under the “Username” and “Password” fields, find and click on the link “Forgot Username / Password?”
  4. Follow the instructions on the next page to retrieve your account information. Make sure you can provide your account number, zip code, and the last four digits of your social security number.
  5. Click “Find My Account” to complete recovery of your lost username or password.

Contact Comenity for further assistance

Sometimes following the steps above is not enough to answer your questions. In these circumstances, you can search Comenity’s FAQs and help topics for answers. As a card and account holder, you can also contact Comenity customer support by sending a secure message.

If you prefer to speak directly to a customer representative, you can call customer service at 1-877-563-5767, available Monday through Saturday from 8:00 a.m. to 9:00 p.m. EST. Finally, in the event that you need to send anything to Comenity Customer Support, you can do so to:

Comenity Capital Bank

Box 183003

Columbus OH 43218 3003

Discover the benefits of using your Carter’s Credit Card Login

Online credit card accounts allow you a more convenient and comprehensive approach to managing your credit usage, monitoring activity, and paying bills.

Of course, the only way to actually use your Carter’s Credit Card is to activate it as soon as you receive it. Comenity offers you the option of activating your card online, which some account holders may find more convenient than activating over the phone.

Having an online account means you can choose to receive paperless statements, reducing the amount of paper you would otherwise organize. Comenity allows you to view statements for the last two years online by going to the Transactions and Statements page. However, be sure to carefully monitor your electronic statements on a secure computer with good anti-virus software to prevent hackers from accessing your personal information.

Information is accurate as of September 7, 2022.

Editorial note: This content is not provided by any entity covered by this article. Any opinions, analyses, criticisms, evaluations, or recommendations expressed in this article are those of the author alone and have not been reviewed, endorsed, or otherwise endorsed by any entity named in this article.


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